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Q Experience App account deletion

 

Data that will be deleted: 

  • Account information (your name, email, password, language, country) 
  • Boats you have created (images, names, models, links to the Q display data) 
  • Active subscriptions

Please note that once you have deleted your account it can’t be restored!

 

You can either delete the account yourself from the app or send a deletion request to us

From the app

1. Cancel all your active subscriptions 

2. Navigate to your Profile and press ‘Delete user’ button

3. Confirm the deletion by pressing ‘Delete’

4. Ask payment processor to delete your data 

  • We will delete all your app account information but note that payment processing provider (Stripe) might still have some of your data. 
  • If you have purchased something in our app, Stripe has collected some of your data for payment processing. You can request your personal information to be deleted by emailing privacy@stripe.com. Note that Stripe may need to keep some of your personal information for legal reasons. Read more here.

Send a deletion request

1. Request deletion with your app account email address here

2. Confirm the request sent to your email 

  • Once you have confirmed the request sent to your email, the account will be deleted permanently within a few weeks. 

3. Ask payment processor to delete your data 

  • We will delete all your app account information but note that payment processing provider (Stripe) might still have some of your data. 
  • If you have purchased something in our app, Stripe has collected some of your data for payment processing. You can request your personal information to be deleted by emailing privacy@stripe.com. Note that Stripe may need to keep some of your personal information for legal reasons. Read more here.

If you have any questions, contact our support at q-support@nextfour.com