Privacy policy
theqexperience.com
Effective as of: June 12, 2025
This Privacy & Cookie Policy explains how we collect, use, and protect your personal data when you visit our website. By using our site, you agree to the practices described below.
1. Who We Are
This website is operated by:
Nextfour Solutions
Business ID: 2631013‑8
Kaurakatu 48 B, 20740 Turku, Finland
Email: q-support@nextfour.com
2. What We Collect
We may collect and process the following information:
Contact data – e.g. name, email (if submitted via chat or forms)
Usage data – e.g. IP address, browser type, device info, visited pages
Language preference – via Weglot translation
Chat data – from Live AI Chat interactions
Analytics and marketing data – via Google Analytics and Facebook Pixel
3. How We Use Your Data
We use your data to:
Operate, maintain, and secure the website
Provide customer support via chat
Understand and improve user experience
Deliver the site in your preferred language
Run analytics and advertising campaigns (with consent)
4. Legal Basis for Processing
We process your data on the following legal grounds:
Consent – for cookies, analytics, and marketing tracking
Legitimate interests – for security, chat support, and site improvement
Contractual necessity – if you engage with us via support or services
5. Who We Share Data With
Your data may be shared with trusted service providers:
Services
Squarespace
Website hosting and infrastructure
Weglot
Google Analytics
Facebook Pixel
Live AI Chat
Purpose
Language translation
Website usage analytics
Advertising and conversion tracking
Chat support on the website
6. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small files stored on your device that help us operate the site, enhance your experience, and analyze traffic.
Types of Cookies We Use:
Type
Essential
Core site functionality and security
Preference
Analytics
Marketing
Chat
Purpose
Stores your language and cookie settings (via Weglot/Squarespace)
Understand site traffic (Google Analytics)
Display relevant ads (Facebook Pixel)
Maintain live chat sessions
Managing Cookies
You can manage your cookie preferences via our cookie banner or browser settings. Blocking certain cookies may affect site features such as chat or localization.
7. Data Retention
We retain personal data only as long as needed:
Analytics data: up to 26 months
Chat logs: for the duration necessary to provide support
Preference cookies: stored on your browser for as long as needed
8. Your Rights
You have the right to:
Access, correct, or delete your personal data
Withdraw consent (e.g. for marketing cookies)
Object to or restrict processing
Request a copy of your data
Lodge a complaint with your local data protection authority
You can exercise these rights by contacting q-support@nextfour.com.
9. Changes to This Policy
We may revise this policy from time to time. When we do, we’ll update the “Effective as of” date. We recommend checking this page periodically.
Contact
Nextfour Solutions
Kaurakatu 48 B, 20740 Turku, Finland
Email: q-support@nextfour.com