Q2 Support

The engine is connected to the Q Display over NMEA2000 (NET port on the Q Display). If no
engine data is received, the most probable cause is that the NMEA2000 network is not
functioning properly. Make sure that the Q Display is properly connected to the NMEA2000
network, and that the NMEA2000 network has a stable 12V supply and that the network is
terminated properly. For more information on how the NMEA2000 network is connected in
your boat, contact your nearest retailer.

On the Q Display you can check what NMEA2000 devices are found by going to Info >
Peripherals > NMEA Devices. If your engine is detected it should be visible in the list with
today’s date, otherwise the timestamp shows when it was last detected.

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Most engines use a NMEA2000 gateway to transform the engines signals to the NMEA2000
standard. If the NMEA2000 network is working properly, but the engine gateway is defective,
no engine data will be shown. In this case contact your boat manufacturer’s nearest retailer.

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If you only see a rough base map on your Q Display, the chart data can not be read from the
chart card. In this case the chart card is most likely corrupted. The charts are provided by
your boat manufacturer. Contact your boat manufacturer’s nearest retailer for a replacement
or buy a new chart card here.

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If you get a notification that your Navionics+ chart needs to be activated or that your
Navionics+ subscription has ended, you can do so via the Navionics Boating mobile
application using Plotter Sync. For more information on how to use Plotter Sync see here.

For more information about the Navionics+ subscription see here.

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You know that the Q Display has established an internet connection when the signal strength
icon in the lower right corner changes from white to blue (or whatever color is the accent
color in your color scheme).

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Make sure that the SIM is recognized by the Q Display by checking the SIM status
indicator in the lower right corner of the Q Display. If a SIM card is recognized, there
will be signal bars. If no SIM card is detected, a icon with a crossed out SIM card will
be shown. If the crossed out SIM card icon is shown, remove the SIM card from the
back of the Q Display, clean the SIM card carefully with a soft cloth, and reinstall the
SIM card in the SIM card slot making sure the SIM card clicks in place. Restart the Q
Display and check the SIM card status icon again. If there is no SIM card installed in
your Q Display, you can order one for free here (shipping cost will apply).

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If the SIM card is present, but no internet connection is established (the signal
indicator is white), you need to activate the Q Connected subscription in the Q App.
To do this open the Q App (instructions on linking the Q App below) and navigate to
Subscriptions, choose monthly or annual, and select the Q Connected subscription.
Fill in your information and activate. A restart of the Q Display is required for the SIM
card connectivity to activate.

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If you do not get a GPS signal, or the GPS signal is lost while driving, check the following:

• Make sure that the GPS source is set to internal (Settings > Data Sources >
  Position COG & SOG > Internal). NOTE: If you are using an external antenna,
  choose that in the list.
• As the Q Display has built-in antennas, make sure that there are no large
  metal objects, or anything else that might disturb the signal, placed on top
  of the Q Display.
• If the boat is inside a warehouse for storage, a GPS signal may not be
  established. Move the boat outside and restart the Q Display.

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You can check that your software version is up to date
by checking that your software version matches with the latest release note found here. You can find your Q Display’s software version under Settings > System > System
information > Software version.

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When a software update is available it will automatically be downloaded to your Q Display
(an internet connection is required, se Internet connection on this page). When the software
package is downloaded you will get a notification asking for permission to install the
software. The Q Display can still be operated normally during the installation, however, shut
down is blocked during this time. Do not disconnect the power while the installation is in
progress.

When the installation is complete, the update will take effect after the next reboot. A
notification will appear which gives you the option to restart the Q Display immediately.
After the reboot, a notification with a link to the release notes will appear. This will tell you
what new features have been added. The release notes will always be available in Info >
Release notes.

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If your boat has an analog fuel sensor, make sure that the correct fuel sensor type is selected
in the Q Display’s settings under Settings > Boat settings > Fuel sensor 1 or 2 > A or E. If you
are unsure about what type of fuel sensor you have in your boat, consult the boat’s manual.
However, fuel sensor type A & E are almost mirrored, meaning that choosing the wrong type
will mirror the fuel level.

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If your boat is equipped with a NMEA2000 fuel sensor, make sure that this is selected in
Settings > Boat settings > Fuel sensor 1 or 2 > NMEA. When the NMEA option is selected an
Instance slider will appear below the fuel sensor type selection. Leaving the Instance on “ – “
is best in most cases, however sometimes the instance needs to be selected manually. Test
the different instances and choose the one that shows the correct value.

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For a more precise fuel level readout you can use the Fuel remaining widget. This widget can
be found in the Map- or Dashboard application’s menu under Widgets > Dashboard >
Resources > Fuel remaining. This tank uses the exact consumption from the engine to
calculate the remaining fuel, accurate to 0,1L.

How to use:
– Set the boat’s fuel tank capacity in Settings > Boat settings > Fuel tank
capacity.
– Fill the boat’s fuel tank with fuel, then double press the Fuel remaining
widget to reset to full capacity. When the engine starts the widget starts
counting down based on the consumption.
– If the tank is not full, you can manually adjust the value shown by pressing
the two arrows on the widget, long pressing speeds up the adjustment

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The Speaker output is an amplified audio signal, which means no external amplifier is
needed – just plug in the speakers. Everything you need to connect speakers can be found
here.

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The Audio output is an unamplified audio signal that can be connected to an external
amplifier. To use this, you need the Q Audio cable, see here.

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The Audio and speaker output can be used simultaneously as two different audio zones. Just
enable the zone control in the Q Display’s settings under Settings > Audio settings > Zone
control. The volume can then be controlled separately for the two zones. See section 9. in
the Installation instructions for more information.

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The Q Display supports Fusion Link control over NMEA2000. In the Music application, select
the Fusion Link as a playback device to control the Fusion player from the Q Display.

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The Q Display is compatible with the Raymarine CP-100 and the Airmar IC-TM90M.
Fish finders. The Fish finder application will automatically appear on the Q Display when a
compatible device is connected.

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The Q Display is compatible with the Raymarine Quantum CHIRP QC24 radome (only wired
connection).

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The Q Display supports up to two IP cameras with the ONVIF-S standard. The Camera
application will automatically appear in the Q Display when a compatible device is
connected.

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The Q Display has its own Digital Switch solution, see here. The Q
Digital Switch is connected over NMEA2000 and is equipped with built-in fuses for easy
installation. The Digital buttons are preconfigured for most applications.

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